Contact Information
At BankDirect, we are available to help you with any of your banking needs, and we make every effort to ensure contacting us is as easy as possible.
Holidays
BankDirect is closed on the following holidays:
-
New Year's Day
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Martin Luther King, Jr. Day
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Presidents' Day
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Memorial Day
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Independence Day
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Labor Day
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Columbus Day
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Veterans Day
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Thanksgiving Day
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Christmas Day
Phone numbers
| Department | number | hours |
|---|---|---|
| Telephone Banking | 1.877.839.2737 Option 2 |
24 hours, 7 days a week |
| Client Support | 1.877.839.2737 Option 3 |
Monday - Friday 8 a.m. - 6 p.m. CT |
| Client Support Fax | 1.877.839.2738 | 24 hours, 7 days a week |
| Bill Pay Client Support | 1.877.296.4127 | Monday - Friday 7 a.m. - 11 p.m. ET |
| Lost or Stolen ATM/CheckCard | 1.877.839.2737 Option 1 1.800.554.8969 |
Monday - Friday 24 hours, 7 days a week |
Mailing addresses
| Deposit Type | address |
|---|---|
| Deposits and Applications | BankDirect P.O. Box 809017 Dallas, TX 75380-9779 |
| Overnight Deposits and Other Packages | BankDirect 2350 Lakeside Blvd., Suite 800 Richardson, TX 75082 |
Wiring instructions
Fed Wire funds to:
BankDirect c/o Texas Capital Bank
ABA:111017979
beneficiary name:
Account Name
beneficiary account:
Account Number