Getting Help

Do you need help or do you have a question about BankDirect, our products, or our services? Below are some of our most frequently asked questions.

For a complete list of BankDirect contact information - click here.

What is BankDirect?

Why should someone bank with BankDirect?

How would someone set up an account(s)?

Do BankDirect customers receive checks?

How do customers get cash?

How is Client Support handled?

How do Quicken customers email Client Support?

How do bill pay customers change merchant information?

How do customers bank if they do not have access to a computer?

Customers who have access to a touch-tone phone can use our 24-hour telephone banking system to check their account balance(s), transfer funds and/or pay bills. Simply call 1.877.839.2737 Option 2, and follow the easy-to-use instructions.


What type of security is used on the BankDirect site?

Can I open a Minor account?