Getting Help

Do you need help or do you have a question about BankDirect, our products, or our services? Below are some of our most frequently asked questions.

For a complete list of BankDirect contact information - click here.

What is BankDirect?

Why should someone bank with BankDirect?

How would someone set up an account(s)?

Do BankDirect customers receive checks?

How do customers get cash?

How is Client Support handled?

How do Quicken customers email Client Support?

The Quicken program does not communicate with BankDirect's secure email system. Quicken customers who wish to contact the bank should log on to Manage Your Account and click on the "Mail" link.


How do bill pay customers change merchant information?

How do customers bank if they do not have access to a computer?

What type of security is used on the BankDirect site?

Can I open a Minor account?