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Getting Help

Do you need help or do you have a question about BankDirect, our products, or our services? Below are some of our most frequently asked questions.

For a complete list of BankDirect contact information - click here.

Questions and Answers

What is BankDirect?

Why should someone bank with BankDirect?

How would someone set up an account(s)?

Do BankDirect customers receive checks?

How do customers get cash?

How is Client Support handled?

Questions about accounts can either be made through an online request, or over the phone with one of our Client Support representatives by calling 1.877.839.2737 Monday through Friday, 8am - 6pm, Central Time. Client Support is closed on Saturday and Sunday.

The Client Support Center observes the following Federal holidays: New Year's Day; Martin Luther King, Jr.'s Birthday; President's Day; Memorial Day; Independence Day; Labor Day; Columbus Day; Veteran's Day; Thanksgiving Day and Christmas Day.


How do Quicken customers email Client Support?

How do bill pay customers change merchant information?

How do customers bank if they do not have access to a computer?

What type of security is used on the BankDirect site?

Can I open a Minor account?



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