Do you need help or do you have a question about BankDirect, our products, or
our services? Below are some of our most frequently asked questions.
For a complete list of BankDirect contact information -
Questions and Answers
What is BankDirect?Do BankDirect customers receive checks?
Why should someone bank with BankDirect?
How would someone set up an account(s)?
They would go to www.bankdirect.com, visit the "Open an account" section of our site, and fill out and submit the account application form.
There are two options in setting up an account:
Initial deposits can be made my check, wire
transfer or credit card.
- Customers can fill out and submit the form electronically, print it out, sign it
and mail it in to us with their initial deposit, or
- If they don't have printing capability, they simply indicate so on the application.
We will mail them the application to sign and return to us with their initial deposit.
How do customers get cash?
How is Client Support handled?
How do Quicken customers email Client Support?
How do bill pay customers change merchant information?
How do customers bank if they do not have access to a computer?
What type of security is used on the BankDirect site?
Can I open a Minor account?