Do you need help or do you have a question about BankDirect, our products, or
our services? Below are some of our most frequently asked questions.
For a complete list of BankDirect contact information -
Questions and Answers
What is BankDirect?
BankDirect is a fast growing Internet-only bank that provides convenient, competitive banking products and services and improved customer service
to consumers nationwide. BankDirect provides high interest checking, savings, and money market accounts as well as certificates of deposit and
free bill pay service to customers on the web.
Through a ""no-branch"" model, BankDirect offers better rates, more convenient banking and
financial control to customers who benefit from the convenience of banking anytime, anywhere.
Why should someone bank with BankDirect?
How would someone set up an account(s)?
Do BankDirect customers receive checks?
How do customers get cash?
How is Client Support handled?
How do Quicken customers email Client Support?
How do bill pay customers change merchant information?
How do customers bank if they do not have access to a computer?
What type of security is used on the BankDirect site?
Can I open a Minor account?