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Contact Information

At BankDirect, we are available to help you with any of your banking needs and we make every effort to ensure contacting us is as easy as possible.

  Telephone Banking 1.877.839.2737, Option 2
You can use our 24-hour telephone banking system to check your account balance(s), transfer funds and/or change your ATM/CheckCard PIN
Client Support 1.877.839.2737 Option 4, then Option 2
Monday through Friday 8:00 AM to 6:00 PM (CT)
Client Support Fax 1.877.839.2738
Client Support E-mail Click Here to send a message to Client Support
Bill Pay Client Support 1.877.296.4127
Monday through Friday 7:00 AM to 11:00 PM (ET)







Mail Deposits and Applications to:


Send Overnight Deposits and other Packages to:


 BankDirect
P.O. Box 809017
Dallas, TX 75380-9779

BankDirect
2350 Lakeside Blvd., Suite 800
Richardson, TX 75082

Click here for more info on making a deposit.
BankDirect observes the following holidays New Year's Day
Martin Luther King, Jr. Day
President's Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
Lost/Stolen ATM/CheckCard 1.877.839.2737, Option 3 or 1.800.554.8969
Credit Card Customer Service 1.800.367.7576

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